Hi, I'm Shandi.
I’m passionate about bringing a human touch to user, customer, and employee experiences.
Blending UI/UX design, service design, and facilitation, I identify the right problem to solve, and solve it with data-driven solutions collaboratively and transparently. Let’s create purposeful impact together!
Based in Toronto, Canada
Selected Work
Guided by “the Power of Yet,” I regard every project as an opportunity to learn and grow.
Canadian Tire
Optimising Mobile Engagement:
A Research-Driven Redesign of the "Frequently Bought Together" Section to Reduce Drop-Offs
UI/UX Design
REsponsive design
E-Commerce
Cross-sell strategy
INTACT
Empowering a Strategic Design Team:
Boosting Engagement and Efficiency Through Project Ownership
Service Design
Employee experience
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Process improvement
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co-creation workshop
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journey mapping
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Sportchek
Integrating Canadian Tire’s Component into Sportchek:
Streamlining Bulk Apparel Purchase from 8 to 3 Clicks
UI/UX Design
E-Commerce
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basket Builder
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RICHMOND FELLOWSHIP OF HONG KONG
Uncovering the Cause for Inactive Members:
Enhancing the Onboarding and Event Experience for People in Recovery of Mental Illness
Service Design
Customer experience
Field study
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storyboarding
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