Hi, I'm Shandi.
I bring a human touch to user, customer, and employee experiences by creating cohesive journeys across touchpoints.
Blending UX design, service design, and facilitation, I uncover the right problems and craft research-driven solutions collaboratively and transparently. Let’s create purposeful impact together!
Based in Toronto, Canada.
Selected Projects
Guided by “the Power of Yet,” I regard every project as an opportunity to learn and grow.
Canadian Tire
Optimising Mobile Engagement:
A Research-Driven Redesign of the "Frequently Bought Together" Section to Reduce Drop-Offs
Highlights:
Applied a research-driven design approach to craft informed solutions.
Refined designs through iterative user-centric processes.
Balanced technical feasibility, business objectives, and user needs.
User Experience
REsponsive design
E-Commerce
Cross-sell strategy
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INTACT
Empowering a Strategic Design Team:
Boosting Engagement and Efficiency Through Project Ownership
Highlights:
Facilitated co-creation workshops to align team perspectives and uncover actionable opportunities.
Designed strategic initiatives to empower designers and improve engagement through internal discovery sessions.
Employee Experience
service design
process improvement
journey mapping
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Sportchek
Streamlining SportChek’s Bundle Purchase Flow: From 8 to 3 Clicks
Highlights:
Developed research-driven solutions without usability testing.
Reused existing design components to minimise development effort and ensure scalability.
User Experience
user flow
E-commerce
basket builder
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RICHMOND FELLOWSHIP OF HONG KONG
Uncovering the Cause for Inactive Members:
Enhancing the Onboarding and Event Experience for People in Recovery of Mental Illness
Highlights:
Identified root causes of low engagement through surveys, interviews, and field studies.
Co-created solutions using journey maps to align member needs with organisational goals and enhance engagement.
member Experience
service design
field study
storyboarding
RICHMOND FELLOWSHIP OF HONG KONG
Uncovering the Cause for Inactive Members:
Enhancing the Onboarding and Event Experience for People in Recovery of Mental Illness
Highlights:
Identified root causes of low engagement through surveys, interviews, and field studies.
Co-created solutions using journey maps to align member needs with organisational goals and enhance engagement.
member Experience
service design
field study
storyboarding
RICHMOND FELLOWSHIP OF HONG KONG
Uncovering the Cause for Inactive Members:
Enhancing the Onboarding and Event Experience for People in Recovery of Mental Illness
Highlights:
Identified root causes of low engagement through surveys, interviews, and field studies.
Co-created solutions using journey maps to align member needs with organisational goals and enhance engagement.
member Experience
service design
field study
storyboarding
Coming soon 🐢🐢🐢
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Let's connect.
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi Leung
Let's connect.
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi Leung
Let's connect.
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi Leung
Let's connect.
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2024 Shandi leung